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Bestway Lay-Z-Spa Pump Leaking from Base: Steps to Take

If you know anything at all about inflatable spas and a hot tub, you’ll likely recognise Lay-Z-Spa as a leading brand.  There’s a reason for this – their systems are often the most reliable, are extremely comfortable, and are often pretty innovative.  But even the top-rated Lay-Z-Spa systems have off-days, and that’s why it pays to be prepared with replacement parts and spares when searching for a solution.

One of the most common problems that inflatable Jacuzzi owners seem to face is a leaking pump.  While Lay-Z-Spa tubs are generally some of the most reliable around, there is still a chance that you are going to come across a hot tub pump leak every once in a while.

But how do you spot these problems and the fine details, and what’s the best way to fix a Lay-Z-Spa pump leak?  Here’s a quick guide on what you need to know.

a woman smiling in a hot tub

Bestway Pump Leaking – First Checks

Which Error Codes Should You Look For?

One asset that most Lay-Z-Spa systems have over other hot tubs is a useful control panel and display on all models.  These displays can help you to find out if there is an internal problem with your pump, your fusing, and even your salt levels.

But what should you be looking for in terms of water pump errors?  It’s often easy to spot if you have a pump leak problem if you receive the error code E12.  This is the catch-all code for water leaking in the system.  Leaving this to fester could really damage your pump and your tub in time to come, so it’s worth clueing up on what you need to do to fix things up.

E12 problems may not always mean that you have a pump issue, however – it sometimes means that you simply have water leaking inside the system.  However, there are a few checks you can make to ensure that everything is working as you expect it to be.

Have You Checked Your Washers and Connections?

Before we assume that the pump on your Lay-Z-Spa itself is leaking or is broken, you should be careful to check the rubber seal and washers on your pump’s connector around the bottom.  All washers inside the pump should be nice and flat, and the connectors should have tight couplings.  These, naturally, should be keeping water in, not letting it out. 

You’re going to need a little bit of kit to check these elements out.  Grab a couple of screwdrivers – flat head and Philips depending on the type of connector screws – and unscrew the couplings yourself.  Check that they are dry, first of all, and that they are tightly in place.  If everything looks good, then it’s time to consider that you have a hot tub leak inside your pump.

However, if they are loose and wet, then it’s a case of just tightening everything back up again.  Simple!

How Do I Stop My Hot Tub Pump From Leaking?

If you are fairly confident, there is a leaking seal. You should first make sure to stop using your pump, your tub or anything connected to it.  Where possible, you should even avoid resetting this.  This might just make things worse.  An E12 error is a clear sign that there is something going wrong internally, which needs amending as soon as possible.

Check the manual or contact support

It’s worth keeping in mind that support will be available.  Make sure to get in touch with your original retailer, for example, who might be able to support you with troubleshooting or an aftercare package.  If you bought product care before you took your spa home – a wise move – then you should find plenty of backing in this way, too.

Depending on the type of leak involved, Lay-Z-Spa may not be able to offer support in terms of warranty cover.  That’s because certain leaks – such as that coming from the A-pipe – are not thought to be manufacturing problems.

Once you’ve approached retailers and manufacturers, it’s time to consider what else might be at fault.

How Do I Fix A Leaking Spa Pump??

Take a look at this video for information on how to repair the Bestway lay z spa pump.

Once you’re clear that your couplings and washers aren’t at fault, it may well be time to look closely at what else is going on inside the pump.  Once again, you should make sure that your system is switched off and to take extreme caution when looking carefully inside any part of your system.

Disconnect the pump and look closely at elements within your pump such as the liner air pipe.  It’s normal for this connector to lose some water. However, if it is causing a major leak and allowing water to collect underneath, you should make sure to call in an expert.

In many cases, pump leakage problems are caused by washer and fitting issues.  However, it is important to make sure you get in touch with an expert if you feel that your fittings are not at fault. You can also view our articles and see what’s involved in maintenance for a jacuzzi and browse to see if there are any solutions that may help or prevent it from happening again in the future.

About Lay Z Spa Pump Problems

As mentioned, leaky spa pumps could well be a case of tightening up the seals.  It’s a very common issue that can befall even the most seasoned of Lay-Z-Spa units.  However, there may be occasions where the problem is something a little more complex.  This is why – again – we seriously recommend that you look into a care plan or package when you first buy your Lay-Z-Spa system.  Otherwise, you could be left without any kind of legs to stand on.

Lazy spa leaks may be easy to fix.  However, if you are not confident about what you are doing, or need to do with your spa, then you should always get in touch with an expert.  Lay-Z-Spa themselves may be happy to make recommendations to you.  If you can’t benefit from any kind of warranty cover here, you should at least make sure that you are receiving full coverage from your insurance carrier.  This will be the best way to cover your breakage on a financial level.

Last Word

Don’t panic if your lazy spa pump starts leaking.  There are plenty of things you can do to get back on the right track again.  Do these simple checks, make sure to contact the manufacturer and retailer and also try to have some spare parts on hand to help with the water pump repair or seal leaks around the tub.


John Devlin

Hello, Welcome to my website. I’m John, and I created the InflatableHotTubGuide while researching these spas nearly a decade ago. Since its creation, the site has become the leading UK resource for many models. As a passionate hot tub user, I love to test and explore all the latest machines this industry keeps creating. I hope you find our content helpful.